Support
We stand behind our products with superior customer service and support. Our products are designed by a CPA with technical support provided by qualified accounting professionals. We will provide you with real time support via the internet in installing and configuring Accounting Link on your system. In addition, we will provide you with training to get you comfortable with the day-to-day process. Finally, we will be on call when you need us after the sale and installation.
FIRST YOU MUST CONTACT US BY PHONE OR ONLINE CHAT
Toll Free:866-964-9699
Phone:515-225-1189
Fax:866-415-9421
Email: support@rowritersbackoffice.com
Hours:Hours: Monday-Friday, 8:00 AM to 5:00 PM CST
When connecting to support, remote-support software will be installed on your computer. It will be automatically be removed when the session ends.
LogMeIn Rescue will be used to establish a remote control connection automatically with the assigned technician with no input required from you other than to run the file. The technician will then be able to see and operate your computer almost the same as sitting in front of it. You can see everything the technician is doing and can end the session instantly at any time.